ORDERS-AND-RETURNS

Shipment

Territorial scope of shipments

Kronaby only delivers to the following countries:

  • Across the EU (In the case of Spain, Peninsula and Balearic Islands. Currently there are no shipments to the Canary Islands, nor to Ceuta and Melilla)
  • USA
  • Canada
  • Japan
  • South Korea
  • Russia
  • Singapore
  • Australia
  • New Zealand
  • UAE

When will my order arrive?

Through our messaging partner, we offer a single shipping method:

- Standard Shipping: delivery in 24-48 working hours.

Orders will be delivered in 24h as long as they are made before 2pm on weekdays and are destined for any city in Spain Peninsula. For the Balearic Islands, the delivery period will be 48 hours.

For hours / working days, current days are understood from Monday to Friday, with the exception of local and national holidays. If an order is placed on Friday or during the weekend, it can not be delivered until the day following the first working day (on regular weekends it would be delivered on Tuesday).

In periods of promotional campaigns or periods where orders are markedly increased, such as Christmas, the delivery periods may be altered.

Shipping times in Christmas campaign:

- To guarantee that your order arrives on or before December 24, make your request as late as December 19 before 2:00 p.m. (In the case of the Balearic Islands, December 18 at 2:00 pm).

- To guarantee that your order arrives on or before January 5, make your order as late as January 2 before 2pm. (In the case of the Balearic Islands, on December 31 at 2:00 pm).

How much are the shipping costs?

- Shipping costs: Free on all orders.

The shipping costs are always reflected when making the payment.

The delivery will be made in 24h working for orders made before 14h (on working day) and have as destination Spain Peninsula. For orders to Balearic Islands will be made in 24-48 working hours.

Where I can get my order?

As a destination for your order, you can choose between the following options:

- Home. We will send the order to the postal address you indicate, as long as the destination is Peninsular Spain or the Balearic Islands. We do not ship to post office boxes. The shipping time will be between 24 and 48h working.

For more information, go to what is established in the Terms and Conditions