RETURNS

HOW CAN I RETURN AN ORDER OR ITEM?


If you are not satisfied with a part or with the entire order received, you have a period of 14 days from the reception of your order to inform us of your intention to return it.

Log in to your account indicating your email and password, access the section "Merchandise returns" and follow the steps indicated.

Return via shipment to our logistics centers. The expenses will depend on the transport company you choose. In this case, it is essential that you print and include the return label that is generated when you select this return method. These are the address of the logistics centers:

TIME LOGISTIC - KRONABY
Carrer Duran i Jorda Nº 4-6
08960 Sant Just Desvern 
Barcelona (España)

Festina France - KRONABY
1 Rue Auguste Jouchoux
25000 Besançon
France

Festina Uhren GmbH
Service Kronaby
Industriestraße 4
D-83404 Ainring
Germany

Festina Italia Srl - KRONABY
Viale Giulio Richard,1 - Torre B,
20143 Milano MI, Italia
Italia

Festina Lotus Belgium – KRONABY
Geldenaaksebaan 476
3001 Leuven
Benelux 

WHEN WILL I RECEIVE THE AMOUNT REIMBURSEMENT?


Once your return has been received at our logistics center, and after checking that the returned products are in perfect condition and with their original box and accessories, we will proceed to refund the amount made in the same medium that the payment took place. This process can take up to 14 calendar days from the receipt of the returned order.


I HAVE RECEIVED A DEFECTIVE, ERRONEOUS ITEM OR AN INCOMPLETE ORDER, WHAT CAN I DO?


In this case, please, get in touch with our customer service, in the "Contact us" section.


CAN I CHANGE MY ORDER OR AN ITEM?


It is not possible to make changes to articles online.