My watch does not connect to the app when I set it up - iPhone


If you are having issues connecting your Kronaby watch to the phone, follow  the steps below


1. Is there a Kronaby watch already paired to your phone?

If there is a Kronaby watch paired to your iPhone you need to unpair it.

In the iPhone, tap Settings > Bluetooth.

Tap ⓘ next to “Kronaby”, then "Forget this Device".


2. Reset your Kronaby watch

Press and hold the top and bottom pusher for 5 seconds


3. Open the Kronaby app and Connect your watch

Now you should be able to Connect your Kronaby watch. 

Open the Kronaby app and follow the app instructions.


If you still can’t connect


1. Toggle Bluetooth

Switch Bluetooth off and on in iOS Bluetooth Settings. This often solve minor connectivity issues.


2. Restart your phone

Restart your phone. A phone restart solves most connectivity issues.


We are here to help

If you still experience problems with your watch after completing all the steps above, please contact support@kronaby.com


We recommend that you run the latest iOS version on your phone and the latest version of the Kronaby app.

Make sure Bluetooth is enabled on your phone.