FAQ

General:

At the moment, no. You will need to forget one watch to connect to another.

  • Bluetooth Low Energy (BLE)
  • Standard coin cell CR3032 battery
  • Water resistant 10 bar/100 meters

Size

43mm Watch

  • Lug to Lug: 51,8mm
  • Thickness: 13,3mm

43mm Watch, APEX with two sub dials

  • Lug to Lug: 51,8mm
  • Thickness: 13,6mm

41mm Watch NORD

  • Lug to Lug: 47,1mm
  • Thickness: 11,7mm

41mm Watch SEKEL without sub dials

  • Lug to Lug: 49,5mm
  • Thickness: 11,6mm

41mm Watch SEKEL with one sub dial

  • Lug to Lug: 50mm
  • Thickness: 13,6mm

41mm Watch APEX with one sub dial

  • Lug to Lug: 49,8mm
  • Thickness: 13,5mm

38mm Watch

  • Lug to Lug: 45,5mm
  • Thickness: 12mm

We are constantly trying to improve the Kronaby experience. If you are missing support for a specific app in Filtered notifications or have an idea on how to make a feature better we are happy to hear from you. All feedback and suggestions are welcome. Contact us via our Facebook page, Twitter account or support@kronaby.com

You can get new straps, meshbands and links from our store.

If you have a strap or link you like our watches fit the following measures:

  • 43 mm watches use 22mm wide straps/links
  • 41 mm uses 20mm wide straps/links
  • 38 mm uses 18mm wide straps/links

To do the change we recommend you visiting a Kronaby retailer or a watch store. This is to avoid damages to your watch.

The Kronaby contactless leather strap allows for fast and secure payment for purchases. A contactless chip is placed discretely inside the leather strap.The strap and functionality is only available in the UK market.Works with any Visa or MasterCard debit or credit card, registered to a UK address.For more information, support and to see full T&Cs, visit bpay.co.uk

The Kronaby app is currently available in these languages: Chinese [Simplified], Czech, Danish, English, French, German, Greek, Japanese, Polish, Russian, Slovak, Spanish and Swedish.

Visit our Legal section.

Some of the Kronaby watches are equipped with a sub dial.

If there is one sub dial you can follow your activity goal or show a second time zone.

If there are two sub dials you can show the day of the week or a second time zone on the first sub dial.

On the second sub dial you can show the date or follow your activity goal.

With the Crown button you can chose between date, your activity goal, timer and stopwatch on all models both with and without sub dial.

This is where you can test new features prior to their official release. In the lab we also share experiments and release exclusive features.

Join Labs via the Kronaby Settings menu. Tap “JOIN KRONABY LABS” (You can turn off the Labs features at any time by tapping “LEAVE KRONABY LABS”).

We are eager to get your feedback, so if you have ideas or comments regarding Kronaby Labs, send us an email at labs@kronaby.com.

Please note that Kronaby do not offer any warranties of quality, function or fitness for any functions available via Kronaby LABS.

Kronaby LABS features can be changed, or even removed, without any prior notice.Kronaby LABS and its features are only available in English.

If you have installed the app and connected your watch.

Android

You find it in the Kronaby App > Settings > About

iOS

You find it in iPhone Settings > Kronaby > About

Another way is to look at the back side of the watch it is a series of number and/or letters starting with 1.

On our youtube channel we have collected some videos about us and our products for you to enjoy.

Kronaby connected watches

Summer 2017

Visit our Legal section.

Visit our Legal section.

Order & Shipment:

Visit our Legal section.

Visit our Payments section.

If you wish to return your order contact us at support@kronaby.com within 14 days after receiving your shipment. You can also log in to your Kronaby account and do the return from your order history.

You will receive an e-mail describing how to do the return and a return label for the shipment.

Once your package has been sent you will receive an e-mail with tracking information. If you have not received this e-mail you can either log in to your Kronaby account for order status or contact Customer Care.

You can either log in to your Kronaby account or contact Customer Care.

Visit our Legal section.

Troubleshooting:

Download the Kronaby app in the App Store for iOS or Google Play for Android.

Follow instructions in the app to get started. For step-by-step guides you can watch the videos below or visit our YouTube channel.

The Kronaby watch works on iOS 9 or later and Android 5.0 or later.

Watch these movies as a guide for setting up your Kronaby watch.

Android

Iphone

The public release of IOS 11 included a change in Bluetooth handling that has created an issue with our watches and other BLE (Bluetooth Low Energy) devices.

You experience this issue by losing the connection between watch and phone even though it looks like the watch is connected in the Kronaby app.

In IOS version 11.2 Apple has made changes to address this issue and our app version 1.3.1 further improves the connection. Please make sure you update your phone to IOS 11.2 or later , update the Kronaby app to the latest and restart the phone.

Make sure that

- The Kronaby app is running

- Bluetooth is enabled on your phone

1. Toggle Bluetooth

Switch Bluetooth off and on in iOS Bluetooth Settings. This often solve minor connectivity issues.

2. Restart your phone

Restart your phone and return to the Kronaby app. A phone restart solves most connectivity issues

3. Reset the watch and app

If the watch still can’t connect after restarting the phone, do a full reset on the watch and app.

If the problem still persists, please contact support@kronaby.com

We always recommend that you run the latest app version and iOS version, so make sure you update regularly.

If you are having issues connecting your Kronaby watch to the phone, follow the steps below

1. Is there a Kronaby watch already paired to your phone?

If there is a Kronaby watch paired to your iPhone you need to unpair it.

In the iPhone, tap Settings > Bluetooth.

Tap ⓘ next to “Kronaby”, then "Forget this Device".

2. Reset your Kronaby watch

Press and hold the top and bottom pusher for 5 seconds

3. Open the Kronaby app and Connect your watch

Now you should be able to Connect your Kronaby watch.

Open the Kronaby app and follow the app instructions.

If you still can’t connect

1. Toggle Bluetooth

Switch Bluetooth off and on in iOS Bluetooth Settings. This often solve minor connectivity issues.

2. Restart your phone

Restart your phone. A phone restart solves most connectivity issues.

We are here to help

If you still experience problems with your watch after completing all the steps above, please contact support@kronaby.com

We recommend that you run the latest iOS version on your phone and the latest version of the Kronaby app.

Make sure Bluetooth is enabled on your phone.

Make sure that

- The Kronaby app is running

- Bluetooth is enabled on your phone

- Location permission is enabled for the Kronaby app in your phone’s settings

1. Toggle Bluetooth

Switch Bluetooth off and on. This often solve minor connectivity issues.

2. Restart your phone

Restart your phone and return to the Kronaby app. A phone restart solves most connectivity issues

3. Reset the watch and app

If the watch still can’t connect after restarting the phone, do a full reset on the watch and app.

If the problem still persists, please contact support@kronaby.com

We always recommend that you run the latest app version and OS version, so make sure you update regularly.

If you are having issues connecting your Kronaby watch to the phone, follow the steps below

1. Is there a Kronaby watch already paired to your phone?

If there is a Kronaby watch paired to your phone you need to unpair it.

Go to Settings > Bluetooth. If there is a Kronaby watch paired (“connected”) to your phone, unpair (“Forget”) it.

2. Reset your Kronaby watch

Press and hold the top and bottom pusher for 5 seconds

3. Open the Kronaby app and Connect your watch

Now you should be able to Connect your Kronaby watch.

Open the Kronaby app and follow the app instructions.

If you still can’t connect

1. Toggle Bluetooth

Switch Bluetooth off and on. This often solve minor connectivity issues.

2. Restart your phone

Restart your phone. A phone restart solves most connectivity issues.

We are here to help

If you still experience problems with your watch after completing all the steps above, please contact support@kronaby.com

We recommend that you run the latest OS version on your phone and the latest version of the Kronaby app.

Make sure Bluetooth is enabled on your phone.

IFTTT connects hundreds of services through Applets. You can browse through already existing Applets or create new recipes.

IFTTT offers you countless possibilities together with your Kronaby watch.

How to get started:

  • Open The Kronaby app and drag and drop the IFTTT icon to an empty pusher slot.
  • Tap the IFTTT icon to enter the detail view and then tap “SET IT UP” (This step is required for your Kronaby watch to connect with your IFTTT account).
  • Follow the steps on IFTTT. Sign in to an existing account or create a new one.
  • Now you are ready to explore IFTTT and create your own applets with your Kronaby watch as a trigger.

You can have several active applets connected to your Kronaby watch at the same time. Distinguish them by selecting different press types for each applet.

We recommend that you install the IFTTT app on your Android or iOS device to get the most out of IFTTT.

If your applet isn't running as expected:

The webpage should open in the default browser on your phone (Chrome on Android and Safari on iOS).

Make sure cookies are enabled as they are required by IFTTT.

Make sure that the applet is turned on and that you have internet connection.

Check http://status.ifttt.com to see if the IFTTT site is down or if there is problems with specific services.

Make sure you have Include location turned on in the Kronaby IFTT Marble/Ball.

For more information about IFTTT, visit the IFTTT Help Center 
or the IFTTT support.

If you Change phone:

If you change the phone you use with your Kronaby watch you need to do the following:

Open the Kronaby app and tap the IFTTT icon to enter the detail view.

Tap "SET IT UP" and then select "Disconnect".

Follow the instructions on disconnecting the Kronaby service in IFTTT.

You can now connect to IFTTT on your new phone.

For iPhone

Make sure you have allowed notifications for “Phone” and “Messages” in SETTINGS > NOTIFICATIONS >”Messages” > ALLOW NOTIFICATIONS

The contact must include a phone number and/or an email.

Current issue on iOS 12:

If you don't receive watch notifications after updating your phone to iOS 12, Toggle Bluetooth off and back on again (iPhone Settings > Bluetooth).

After doing this your watch will receive notifications again. If you restart your phone, you need to Toggle Bluetooth once more.

The time on your watch reflects the time on your phone. Make sure the watch and phone are connected and that the time on the phone is correct. Also check that you have the right time zone set in your phone for the second time zone to work as intended.

If the time on the watch is still incorrect you might need to calibrate your watch. Open the Kronaby app and tap SETTINGS > CALIBRATE WATCH to calibrate your Kronaby watch.

This should not be needed. Please contact support@kronaby.com.

Yes, when the watch and phone reconnects the Kronaby app will collect the steps from the watch.

No complication has been set. Open the Kronaby app and tap on “Watch face”, then drag an icon to the slot next to the Crown button to activate it.

Android only

The Android permission to handle calls might be missing. You can try and activate All calls in Filtered notifications and accept the permission requested at that point. You can then choose to inactivate All calls. Rejecting calls with the Crown button will still work.

IPhone only

First make sure that the app is running.

If you force the app to close (Swiping up to close), the watch loses communication with the Kronaby app. This deactivates many of its features like the puschers. (Don’t worry, having the Kronaby app open in the background will not drain your iPhone battery.)

If you suspect that the watch isn’t working as it should, open the Kronaby app to make sure it's running.

Some of the triggers you can assign to a pusher button stops working if the Kronaby application isn’t running. If the phone has been restarted you have to open the Kronaby app again.

IPhone only

Make sure you allow notifications from that app on you iPhone. You do this in SETTINGS > NOTIFICATIONS.

If you have changed phone you need to the following to connect your Kronaby watch to the new phone

If you still have the old phone open the Kronaby app and go into settings.

Choose forget watch and the watch will disconnect from your phone and app.

Go to Bluetooth settings in your phone and remove Kronaby as a connected device if still connected.

On the new phone install the Kronaby app and follow the steps in the app to connect your watch.

If you do not have the old phone you will need to first reset your watch before you can connect it to the new phone.

Reset the watch by pressing the top and bottom pusher for 5 seconds. The watch is now in connect mode.

Install the Kronaby app and follow the instructions in the app to connect to your new phone.

If you have installed the app and connected your watch.

Android

You find it in the Kronaby App > Settings > About

iOS

You find it in iPhone Settings > Kronaby > About

Another way is to look at the back side of the watch it is a series of number and/or letters starting with 1.

For Android

On Android the Kronaby app launches its own camera to take photos. We haven’t found a way to support all (or even most) available Android cameras so to make it possible for all Android customers to use this feature we built our own camera.

Android only

The email account must be a Gmail account. We are hoping to support more email accounts going forward.

Check if a calibration helps. Open the Kronaby app and tap SETTINGS then CALIBRATE WATCH. If this doesn't help, contact support@kronaby.com.

Android only

Currently this isn’t supported.

IPhone only

The Kronaby watch is sending the "volume up" command to take a photo (simulating using the "volume up" on the phone as the trigger). If a camera app isn’t open the phone treats it like a normal "volume up" command.

On iPhones you set a list of preferred languages to use on your phone. If you for example have Spanish over English in that list you will get the Kronaby app in Spanish.You can change the language order by on your phone go to Settings > General, > Language & Region. There press edit and arrange the preferred language order.

With the Android Oreo update (Android 8), notifications from apps that are running in the background will be visible on your phone. This to let you know which of your apps are running in the background without you actively using them. These notifications can also contain quick actions and additional information.

The Kronaby watch is a connected watch and for all of its smart features to work, it needs an active connection to the phone and the Kronaby app. Therefore a notification from Kronaby will be visible on your phone. In the Kronaby background notification you can see what features you currently have assigned to your watch.

You can choose to hide this notification How to hide the background notification differs depending on what phone model you use. Tap or press and hold the notification to see more options. From there you can manage the notification settings.

Usage:

Download the Kronaby app in the App Store for iOS or Google Play for Android.

Follow instructions in the app to get started. For step-by-step guides you can watch the videos below or visit our YouTube channel.

The Kronaby watch works on iOS 9 or later and Android 5.0 or later.

Watch these movies as a guide for setting up your Kronaby watch.

Android

Iphone

Make sure that

- The Kronaby app is running

- Bluetooth is enabled on your phone

1. Toggle Bluetooth

Switch Bluetooth off and on in iOS Bluetooth Settings. This often solve minor connectivity issues.

2. Restart your phone

Restart your phone and return to the Kronaby app. A phone restart solves most connectivity issues

3. Reset the watch and app

If the watch still can’t connect after restarting the phone, do a full reset on the watch and app.

If the problem still persists, please contact support@kronaby.com

We always recommend that you run the latest app version and iOS version, so make sure you update regularly.

When your battery is running low, you will get a battery warning in your app.

Exchange your battery at a Kronaby retailer or your favorite watch shop. Key thing is that the shop pressure tests your watch’s water resistance after the battery has been replaced.

Use only Kronaby certified batteries such a the Panasonic CR3032.

There are two kind of “3032” batteries i.e.CR3032 and BR3032.

Please do not use BR3032 batteries since these have lower current handing capacity than required by your Kronaby watch.

Using BR3032 batteries could render your watch to stop working as intended and will also dramatically decrease the battery life time of your Kronaby watch.

Certified batteries are listed here:

https://kronaby.com/gb/content/21-battery

The Kronaby app will inform you when it is time for a battery change. There are two types of warnings.

First you will get a warning of "BATTERY LOW" then the watch will work normally with all functions in place.

After some time when the battery will go to "WATCH ONLY MODE- CHANGE BATTERY" mode then all the functions in the watch will be turned off. The watch will now just work as a normal watch with keeping the time until the battery is changed.

IFTTT connects hundreds of services through Applets. You can browse through already existing Applets or create new recipes.

IFTTT offers you countless possibilities together with your Kronaby watch.

How to get started:

  • Open The Kronaby app and drag and drop the IFTTT icon to an empty pusher slot.
  • Tap the IFTTT icon to enter the detail view and then tap “SET IT UP” (This step is required for your Kronaby watch to connect with your IFTTT account).
  • Follow the steps on IFTTT. Sign in to an existing account or create a new one.
  • Now you are ready to explore IFTTT and create your own applets with your Kronaby watch as a trigger.

You can have several active applets connected to your Kronaby watch at the same time. Distinguish them by selecting different press types for each applet.

We recommend that you install the IFTTT app on your Android or iOS device to get the most out of IFTTT.

If your applet isn't running as expected:

The webpage should open in the default browser on your phone (Chrome on Android and Safari on iOS).

Make sure cookies are enabled as they are required by IFTTT.

Make sure that the applet is turned on and that you have internet connection.

Check http://status.ifttt.com to see if the IFTTT site is down or if there is problems with specific services.

Make sure you have Include location turned on in the Kronaby IFTT Marble/Ball.

For more information about IFTTT, visit the IFTTT Help Center 
or the IFTTT support.

If you Change phone:

If you change the phone you use with your Kronaby watch you need to do the following:

Open the Kronaby app and tap the IFTTT icon to enter the detail view.

Tap "SET IT UP" and then select "Disconnect".

Follow the instructions on disconnecting the Kronaby service in IFTTT.

You can now connect to IFTTT on your new phone.

The Kronaby watch communicates via Bluetooth and most of it functions will not work without an active connection to the phone.

Your watch will keep track of time, date and steps while being offline. The timer will also work without the phone nearby.

The Kronaby watch automatically sets its time after your phone. It can also display information other than the time. These functions are called Complications.

You can choose what Complication to show when you press the Crown button (the button in the middle) and if you have a Kronaby model with a sub-dial you can also choose a complication for that.

Available Complications for the Watch face are:

  • Second time – Display the current time in another time zone
  • Date – The hands show the current day of the month (pointing to the minute that correlates to the date)
  • Timer – Set a timer to make sure you don’t miss an important thing
  • Daily hundred – The hands show how many percent of your daily step goal you have achieved

Watch our how to videos for setting up the watch face.

Android

Iphone

At the moment, no. You will need to forget one watch to connect to another.

In the activity part of the app you can set a goal of how many steps you want to take every day. You can show your progress on the sub dial on your watch if it has one or by pressing the crown button. The watch will collect steps even if you are not connected to the phone and once connection is established again the collected steps will sync to to phone.

If you want to you can also connect Kronaby to Google Fit or Apple Health and have the steps synced with those services. This way you can see how many steps you have taken over time.

In filtered notifications you have the option to add a reminder to get moving if you have been still for to long. You can also add to get a notification when you have reached your daily goal.

We are constantly trying to improve the Kronaby experience. If you are missing support for a specific app in Filtered notifications or have an idea on how to make a feature better we are happy to hear from you. All feedback and suggestions are welcome. Contact us via our Facebook page, Twitter account or support@kronaby.com

The time on your watch reflects the time on your phone. Make sure the watch and phone are connected and that the time on the phone is correct. Also check that you have the right time zone set in your phone for the second time zone to work as intended.

If the time on the watch is still incorrect you might need to calibrate your watch. Open the Kronaby app and tap SETTINGS > CALIBRATE WATCH to calibrate your Kronaby watch.

You can get new straps, meshbands and links from our store.

If you have a strap or link you like our watches fit the following measures:

  • 43 mm watches use 22mm wide straps/links
  • 41 mm uses 20mm wide straps/links
  • 38 mm uses 18mm wide straps/links

To do the change we recommend you visiting a Kronaby retailer or a watch store. This is to avoid damages to your watch.

Yes, when the watch and phone reconnects the Kronaby app will collect the steps from the watch.

No complication has been set. Open the Kronaby app and tap on “Watch face”, then drag an icon to the slot next to the Crown button to activate it.

Android only

Yes, press twice on the pusher to switch when the camera is already open.

The Kronaby app is currently available in these languages: Chinese [Simplified], Czech, Danish, English, French, German, Greek, Japanese, Polish, Russian, Slovak, Spanish and Swedish.

Yes, you can reject incoming calls by pressing the Crown button.

If you have changed phone you need to the following to connect your Kronaby watch to the new phone

If you still have the old phone open the Kronaby app and go into settings.

Choose forget watch and the watch will disconnect from your phone and app.

Go to Bluetooth settings in your phone and remove Kronaby as a connected device if still connected.

On the new phone install the Kronaby app and follow the steps in the app to connect your watch.

If you do not have the old phone you will need to first reset your watch before you can connect it to the new phone.

Reset the watch by pressing the top and bottom pusher for 5 seconds. The watch is now in connect mode.

Install the Kronaby app and follow the instructions in the app to connect to your new phone.

Android only

Photos are stored in a Kronaby folder in your images folder.

At the moment, no. Please use a 3rd party app for a more comprehensive analysis. On iOS you can connect to Apple Health to expose the Kronaby Activity data for other apps. On Android, use Google Fit.

The Kronaby watch lets you choose who or what is allowed to interrupt you. Allow people, apps and functions to reach you with a gentle vibration on your wrist.

There are three different vibration patterns. It is recommended to use pattern 3 for what is most important as it vibrates the longest and is the easiest to detect.

Your watch will vibrate on Calls, Texts and Email on iPhone and Calls, Text and Gmail on Android. To remove a contact press on the contact once and choose remove.

Watch our how to movies for a guide on how to set up filtered notifications.

Android

Iphone

For Android

On Android the Kronaby app launches its own camera to take photos. We haven’t found a way to support all (or even most) available Android cameras so to make it possible for all Android customers to use this feature we built our own camera.

There are two ways to activate the "Find phone" functionality. Either you can assign a pusher to the function or you can press the Crown button for 3 seconds.

For iOS

You can delete a saved location by swiping over it.

For Android

Tap EDIT to be able to delete a location.

For Android

All apps that are installed on the phone.

For iOS

All apps that are sending notifications.

In the links below you can watch movies on how to get started and use your Kronaby watch.

Android

Iphone

The pushers can be assigned to trigger events away from your watch.

Available triggers for the pusher buttons are:

  • Find phone – press the pusher to start playing a sound on your phone.
  • Music control – press the Music icon in the app for full instructions.
  • Camera – take photos remotely. Read more in the app about how it works.
  • Remember this spot – press the pusher to save your location in the app.
  • Walk me home – send a signal to your safety contact and they can see where you are on a map, a long press sends an emergency signal

Android only

Mute phone – press the pusher to set your phone in a silent mode, press twice to switch it back

If you need to adjust the buckle it is really simple. Just follow the instructions in the movie.

Visit our Legal section.

IPhone only

The Kronaby watch is sending the "volume up" command to take a photo (simulating using the "volume up" on the phone as the trigger). If a camera app isn’t open the phone treats it like a normal "volume up" command.

Android and iOS differ in certain aspects making it impossible to match the Kronaby experience between them 100%. We aim to make the two as similar as possible but some things will always differ.

On iPhones you set a list of preferred languages to use on your phone. If you for example have Spanish over English in that list you will get the Kronaby app in Spanish.You can change the language order by on your phone go to Settings > General, > Language & Region. There press edit and arrange the preferred language order.

We support Android 5.0 or higher and on iPhones iOS 9 or higher.

When you turn on the step collecting in Activity in the app you can choose to send your data to Google Fit on Android and Apple Health on iPhone.